1. Hurricane Katrina was a devastation to New Orleans and the morale of the entire nation. The book lists seven ways that the communication failed. Tell me one of them. Be specific. A one- or two-word answer will not be sufficient.
2. Name and give an example of one of Wilo’s Laws.
3 and 4. The book says that communication ability equals what? Explain why.
5 and 6. There are two kinds of documents in an organization. One type includes monthly reports and performance appraisals. Name the two kinds.
7. The book names four costs of poor communication. List one.
8-12. Give the 5 criteria for effective messages.
13-20. The first of the six questions for analysis in the book is “Who is (are) your audience(s)?” Give four reasons why this is important.